IMPORTANT SAFETY RECALL NOTICE
YOUR TIRE IS BEING RECALLED. YOU SHOULD CONTACT YOUR NEAREST ALLIANCE TIRE AMERICAS (ATA) TIRE DEALER TO SCHEDULE AN INSPECTION OF YOUR TIRES.
BACKGROUND
ATC Tires PVT. LTD. has determined that a safety defect which relates to motor vehicle safety exists in certain Galaxy 11R24.5 DH241-G 16H commercial truck tires.
REASON FOR THIS RECALL
Certain Galaxy 11R24.5 DH241-G 16H tires fail to conform to the durability requirements of FMVSS No. 119. These tires, manufactured between June 22nd and November 17th 2019, were manufactured at ATC Tires PVT. LTD. factory in Dahej, India and may have been improperly vulcanized.
The specific DH241 catalog number is 683446-36 and only those tires with a production DOT date between 2519 and 4619 are affected.
This is a safety-related defect due to the fact that the tires subject to this recall may have been produced with improper vulcanization which could potentially lead to a tread separation.
WHAT WE WILL DO
ATA will arrange for replacement free of charge of any tires subject to this recall with tires of equivalent value. This replacement includes the cost of mounting and balancing the replacement tires. In the case of a dual assembly, ATA will allow both tires in the dual assembly to be replaced with new equivalent tires.
WHAT YOU SHOULD DO
For help determining if you have the tires subject to this recall please see the technical bulletin.
Please contact an authorized ATA tire dealer as soon as possible to arrange for on-site replacement of the subject tire. Instructions for replacing this tire have been sent to your dealer. The time necessary to perform this service correction is approximately 30 minutes per tire. Your authorized ATA tire dealer is best equipped to obtain replacement tires and provide service to ensure that the subject tires are replaced as promptly as possible. If, however, your dealer does not remedy this condition within three (3) days, we recommend you contact ATA’s RECALL COORDINATOR for service by calling toll free: 844-921-2778 or 339-900-8030 or emailing at RECALL@ATGTIRE.COM
If you no longer own this tire, please forward to ATA the information of the new owner. Please contact ATA’s RECALL COORDINATOR by calling toll free: 844-921-2778 or 339-900-8030 or emailing at RECALL@ATGTIRE.COM
If you have further questions or concerns, contact ATA’s RECALL COORDINATOR by calling toll free: 844-921-2778 or 339-900-8030 or emailing at RECALL@ATGTIRE.COM or visit our website at ATGTIRE.COM: https://atgtire.com/recalls/
If you are the lessor of this vehicle, please forward a copy of this notice to the lessee within ten days to comply with federal regulations.
If you have already paid to have your tire replaced for this condition, you may be eligible for reimbursement of the charges you paid for the replacement. To learn more about what you need to do to obtain reimbursement, contact the ATA RECALL COORDINATOR by calling toll free: 844-921-2778 or 339-900-8030 or emailing RECALL@ATGTIRE.COM or visit our website at ATGTIRE.COM: https://atgtire.com/recalls/
If after having attempted to take advantage of this recall and you believe you have not been able to have your tire remedied without charge and within a reasonable amount of time, you may submit a complaint to the Administrator, National Highway Traffic Safety Administration, 1200 New Jersey Ave., S.E., Washington, D.C., 20590; or call the toll-free Vehicle Safety Hotline at 1-888- 327-4236 (TTY: 1-800-424-9153); or go to http://www.safercar.gov.
We apologize for any inconvenience this safety recall may cause, but your safety is our first concern.